German Customer Product Support
SELLBYTEL is one of the leading European service providers for Customer Management Solutions with more than 4.000 employees at 22 locations worldwide. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce. We are a dynamic company in constant growth. Please find more about us on our corporate website.
Job Description
• First Level technical support of the following products: printer, scanner, digital camera, data- and video-projectors among others, for consumers and business customers
• Presales support and handling of enquiries from sales platform
• Reseller support
• Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base
• Sales of extended warranties and repair services
Technical qualifications
• Profound knowledge of Windows OS
• Knowledge of Macintosh OS
• Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants
• Basic knowledge of network principles and structure
• Profound knowledge of hardware components
• Very good understanding of technical issues
• Experience in hardware support, preferentially by phone or E-mail
• Preferentially strong technical background or technical formation
• Experience in troubleshooting guidelines
• Preferentially sales background or experience in an up sales environment
• Strong sales focus
Personal skills
Native speaker of German
High level of English (written and oral)
Team player
Willingness to learn and apply new technologies
Strong analytical skills with demonstrated problem solving ability desired
Ability to operate in high pressure situations
Good technical skills and knowledge preferable
Strong ability in communication
Strong sales focus and ability
Excellent communication skill / strong communicator
Service orientation
Salary
• Up to 20.000- 22.000€ per year (15.557 fix + 2.000 – 6.000 variable upon targets)
• Full time shift: 39 hrs/week, from Monday to Friday
• Real possibility to grow within the company
• Opportunity to join our international team
• The work is located in Barcelona Center
• Free Spanish/Catalan classes in a Certified Institution
Email: HR_Recruiters@sellbytel.es
REFERENCE: AEF
